WHEN WILL YOU SHIP MY ITEMS?

- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the crafty warehouse within 3-7 business days of payment.
- We will notify you by email when your items have been shipped. 

There are some cases when we also ship same business day if your order is received successfully by or before 2pm EST and all available products are currently in stuck. We do not ship on all major Holidays.

Shipping Disclaimer: HouseOfLadyJBoutique.com is not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but “not received” are the responsibility of you and your local Post Office. Please contact your local Post Office for these rare instances/situations. Also, delayed scanning on USPS is beyond our control once the package leaves our premises.

I SEE YOU ARE MAKING/SELLING FACE MASK, WHAT TYPE OF FABRIC MATERIAL DO YOU USE?

-We use 100% high quality cotton fabric made for face mask.

WILL THESE FACE MASK PROTECT ME FROM CORONAVIRUS (COVID19)?

-Masks are recommended by the CDC in reducing spread of COVID19. IMPORTANT: A cloth mask is never a substitute for a surgical or N95 mask. THESE ARE NON-CLINICAL MASKS and NO MEDICAL OR EFFICACY CLAIMS ARE BEING MADE ABOUT THEM. We encourage you to always continue practicing social distancing and washing your hands.

HOW ARE THE FACE MASK MANUFACTURED?

-All face mask sold on this website https://houseofladyjboutique.com are handmade/produced/manufactured right here in the USA, home-based in Augusta, GA, by the Mama'bear herself, Mrs. Lady J, and her sewing machine.

WHEN WILL I RECEIVE MY ITEM(S)?

-Personalized items such as: Coffee-mugs, Pillows, Keychains, and apparel ready-to-wear garments that we also carry in-house, that are manufactured by other brands, and outlets these items should be received within 3 to 7 business days of your order date. This may be a little longer for international delivery.

For other specialty and giveaway items, please allow up to 1-3 weeks delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?

-Although our fulfillment house is located in North America, some of our specialty items are located in other countries such as Australia, Japan, Germany, United Kingdom, and Thailand. Hand-made goods are made in the USA, home-based in Augusta, GA 30909.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

-For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

-If you have any other questions please visit our support section and contact us or call us direct: 706.250.1838 and we will do our best to help you out.

I RECEIVED MY ITEM(S) AND MY ITEM(S) WERE DAMAGED

-We are not responsible for any lost/stolen/damaged items. We take pride in handling your items you ordered with care and once your item(s) leave our facility then we have absolutely no control on how items are being transmitted via USPS. However, we are willing to work with you for sure. If your item is damaged then please follow these quick steps for replacement if possible:

1) Send us a pic of your damaged item(s).

2) Return back your items to us ASAP at: 2801 Washington l Rd., Ste#107, PMB 114, Augusta, GA 30901. Include your original receipt copy attached with your damaged items.

3) You will have 7 calendar days to notify us of any damaged goods.

*PLEASE BE ADVISED: We cannot guarantee that you will receive the same original item you previously ordered. For example: same exact item in the same exact fabric and so forth. We will be in communication with you to advise you of the same item in-stock, but if the item is in a different style of fabric/material of what's available at your choice to pick from.

**PLEASE NOTE: if you are past your 7 day time frame to notify us of your damaged items then we are unable to assist further.

HOW OFTEN DO YOU POST NEW ITEMS?

-We post new items on https://houseofladyjboutique.com website frequently. Always be sure to check back for updates. Or stay in the loop and join our email notification list by clicking here and you will be added.

WHERE DO I TRACK MY ORDERS?

-Very simple! Head over to our "Track Your Order" page and enter your order number and email address. Once you do this you will see all the information regarding your order.

HOW DO I REQUEST A REFUND?

-Unfortunately we are unable to accept any returns and unable to issue refunds to you due to the nature of items being made at this time.**Please see our additional information on our policy.

SINCE YOU SEW CLOTHING I SEE AN ITEM I WANT MADE, CAN I SEND YOU THE PHOTO AND YOU CAN MAKE THE ITEM FOR ME?

-No. Unfortunately we do not produce custom garments or custom orders. What is sewn and made available in store for purchase is the final outcome of the product. There are no;

• No custom sizing request
• No custom color request 
• No custom order request
• No alteration request
• No special hemming request

I SEE A FEW THINGS I WOULD LIKE TO PURCHASE BUT NOT AT THIS MOMENT CAN YOU PLEASE PUT THE ITEM ON HOLD FOR ME?

-No. Unfortunately we do not hold items or place items on hold for future purchases.

WHAT SIZE DO YOU OFFER?

-Typically following the U.S. standard sizing chart measurements. Clothing sewn and made available to purchase here at https://HouseOfLadyJBoutique.com are between sizes XS - XXL. When we also carry boutique style ready-to-wear garments from various brands and other outlets those sizes we have in store are S-L and S-2XL. Always be sure to view the product description on any items you may be interested in because each product available will have the full details listed about each garments inside the product description. 

DO YOU TAKE CASH APP PAYMENTS?

-No, unfortunately I do not accept CashApp as a form of payment method for your orders. CashApp is designed for emergencies only between family and friends to send & receive funds between the two parties and CashApp is not recognized as a professional secured merchant account portal. Therefore I will not take CashApp payments on any orders.

-We accept all major credit cards on this website at checkout as well as Apple Pay, Shop Pay, Google Pay, and PayPal. These are all secured merchant portals for your payment protection.

SERVICE HOURS OF OPERATION:

Monday - CLOSED
Tuesday 9:00 am - 7:00 pm
Wednesday 9:00 am - 7:00 pm
Thursday 9:00 am - 7:00 pm
Friday 9:00 am - 7:00 pm
Saturday 9:00 am - 7:00 pm
Sunday - CLOSED

Closed on all major holidays

I HAVE A QUESTION HOW DO I CONTACT YOU?

No problem! If you have any other questions please visit our support section and contact us and we will do our best to help you out. Please allow 24 hours or less for us to reply back to your message. Or you can call/text at: 706.250.1838. If you're ok with sending a text then please include your name in the text so we know whom we are communicating with.